Many nonprofits and foundations are overlooking a critical source of insight into the relevance and impact of their work — the people they are ultimately seeking to help. How are those people experiencing programs and services? Are they being treated with respect? Is the work philanthropy is supporting meeting their needs and making a positive difference in their lives?
This session will offer an inside look at Listen for Good (L4G), a national partnership of 94 funders and more than 200 nonprofits that is pioneering a new approach to creating simple, systematic, and rigorous feedback loops in the social sector. Attendees will hear from a funder, a nonprofit leader, and nonprofit clients as they discuss how giving, collecting, using, and sharing beneficiary feedback data is informing, changing, and improving the way they work — and have impact on people’s lives. The panel will also explore how feedback loops challenge inherent power dynamics and bring the voices of those least heard to the decision-making table.