Dean Kephart

Dean Kephart

VP of Insight and Change, ServeMinnesota

In his role at ServeMinnesota, Dean drives insight and newness to programs by implementing human-centered design (design thinking) across the organization. Prior to ServeMinnesta, he was Target executive and managed a multi-million dollar portfolio of non-profit organizations driving K-3 reading outcomes. While at Target, he was trained in human-centered design and brought this problem-solving approach to the social sector. Dean earned a bachelors degree in education from Winona State University and a master’s degree in business communications from St. Thomas University.

Unleashing the Power of Beneficiary Feedback Loops

Marquette Ballroom I

Many nonprofits and foundations are overlooking a critical source of insight into the relevance and impact of their work — the people they are ultimately seeking to help. How are those people experiencing programs and services? Are they being treated with respect? Is the work philanthropy is supporting meeting their needs and making a positive difference in their lives? This session will offer an inside look at Listen for Good (L4G), a national partnership of 94 funders and more than 200 nonprofits that is pioneering a new approach to creating simple, systematic, and rigorous feedback loops in the social sector. […]

Breakout session